Elicitation

3.0 Overview

  • Key task in business analysis
  • It is essential that the requirements be complete, clear, correct, and consistent
  • The definition of elicitation is:
    • To draw forth or bring out
    • To call forth or draw out
  • BA should:
    • Understand the commonly used techniques to elicit requirements
    • Be able to select appropriate technique(s) for a given situation
    • Be knowledgeable of the tasks needed to prepare, execute and complete each technique
  • Is not an isolated or compartmentalized activity

3.1 Prepare for Elicitation

  • Purpose
    • Ensure all needed resources are organized and scheduled for conducting the elicitation activities
  • Description
    • Build a detailed schedule for a particular elicitation activity, defining the specific activities and the planned dates
  • Inputs
    • Business Need
    • Solution Scope and Business Case
    • Stakeholder List, Roles, and Responsibilities
  • Elements
    • Clarify the specific scope for the selected elicitation technique and gathers any necessary supporting materials
    • Schedule all resources and notify appropriate parties of the plan
  • Techniques
  • Stakeholders
    • All Stakeholders
      • Depending on the requirements of the elicitation activity
    • Project Manager
      • Assist in ensuring that the needed resources are available
  • Output
    • Scheduled Resources
      • Participants, location and resources
    • Supporting Materials
      • Required to help explain the techniques used or perform them

3.2 Conduct Elicitation Activity

  • Purpose
    • Meet with stakeholder(s) to elicit information regarding their needs
  • Description
    • The elicitation event takes place, is performed or distributed
  • Inputs
    • Business Need – what information should be elicited
    • Organizational Process Assets – may include templates
    • Requirements Management Plan – what information needs to be recorded and tracked
    • Scheduled Resources – Stakeholders, location, and resources
    • Solution Scope and Business Case – what information should be elicited
    • Supporting Materials – available while the activity is conducted
  • Elements
    • Tracing requirements – Tracing REQ back to the business goals/objectives helps to validate whether a REQ should be included
    • Capturing requirement attributes – source, value and priority
    • Metrics – Tracking participants and the actual time spent provides a basis for future planning
  • Techniques
  • Stakeholders
    • Customer, Domain SME, End User, Supplier and Sponsor – source of requirements
    • Implementation SME, Operational Support, Project Manager, Supplier and Tester – to improve their understanding
    • Regulator – dictate that a specific process be followed
  • Output
    • Elicitation Results:
      • Documentation appropriate to the technique
      • Capture the information provided

3.3 Document Elicitation Results

3.4 Confirm Elicitation Results

  • Purpose
    • Validate that the stated REQ match the problem and needs
  • Description
    • Ensure that the understanding conforms to the actual desires or intentions of the stakeholder.
  • Inputs
    • Requirements [Stated, Unconfirmed] – stakeholder’s intentions
    • Stakeholder Concerns [Unconfirmed] – issues identified by the stakeholder
  • Elements
    • Description of the relevant technique for unique aspects of confirming the results of the Interview and Observation techniques
  • Techniques
  • Stakeholders
    • Any stakeholder who has participated in other elicitation tasks may participate in this task
  • Output
    • Requirements [Stated, Confirmed]
    • Stakeholder Concerns [Confirmed]
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